Introduction

At Evomi, we are committed to delivering high-quality and reliable proxy services. This Refund and Cancellation Policy, along with our Terms of Service and Service Level Agreement, outlines your rights and responsibilities as a user of our services. Please read this document thoroughly before using Evomi's services, as it governs dispute resolution and refund procedures.

Dispute Resolution

For any disputes related to the use of our services, please follow the Dispute Resolution Procedure outlined below:

1. Contact Customer Support: Send any refund, cancellation, or chargeback requests to our Customer Support team via the Live-Chat or at hello@evomi.com.

2. Security Measures: For security purposes, all communication with Customer Support may be logged.

Refund Policy

You are eligible to request a refund under the following conditions:

1. Risk Free, Refund Policy: You can request a refund for any reason, as long as you have used less than 1GB or 10% of your plans bandwidth allowance. Just contact the Live-Chat.

2. Double Payment: An unintentional double payment to your account.

3. Duplicate Bundle: An unintentional purchase of the same bundle twice, where the second bundle remains unused.

4. Service Unavailability: If the system is unavailable beyond the parameters described in our Service Level Agreement.

Refundable Events

• The service provided does not align with our Service Level Agreement.

• You have not started using the bundle by transferring any data through it.

• Less than 10% of the package or a maximum of 1GB of the entire package has been used.

Non-Refundable Events

• Incorrect or inconsistent information provided during registration.

• Payments made with cryptocurrencies.

• Balance top-ups

• Credit top-ups

• Non-refundable trial periods.

• Account suspension or blocking due to illegal activities.

• Violations of acceptable use policies as described in our Terms of Service.

• Any transfer or reception of data through the system.

• Bundles purchased more than 3 days ago.

• Services that meet the quality standards outlined in our Service Level Agreement.

• Expired packages.

• Complaints related to third-party connection quality, including speed, which are beyond our control.

• When you have already requested a refund and then purchased again.

• When creating multiple accounts on our platform.

Cancellation Policy

You may cancel any self-serve plans at any time. However, you will retain access to your data until the subscription period ends. Note that data does not carry over to the next period, except for 'pay-as-you-go' traffic, which does not expire.

By using Evomi's services, you acknowledge and agree to this Refund and Cancellation Policy.

For further questions, please contact our Customer Support at support@evomi.com.